Subject: Request for Account Reinstatement or Full Prime Refund
Dear Amazon Team,
Thank you for the opportunity to explain what’s been happening with my account. I’ve been a loyal Amazon customer for many years, and I’ve consistently relied on the platform for both personal use and for work-related needs in my freelance career in TV and film. I’ve always appreciated the convenience, speed, and flexibility Amazon offers—especially as someone who frequently needs to purchase and return items based on fast-changing project requirements.
That said, over time I’ve experienced a pattern of inconsistent delivery experiences. While many of my orders arrive without issue—especially when packages are brought directly to my door—there have also been frequent problems. Items are sometimes left in clearly marked “Do Not Leave Packages Here” areas in my building, which are vulnerable to theft. These concerns have only grown in recent weeks, particularly since the Eaton fire, which has coincided with a noticeable spike in package theft in my neighborhood.
Additionally, packages routed through USPS tend to be less reliable, and I’ve received delivery confirmations indicating packages were signed for by a nonexistent receptionist, or handed off in ways that simply aren’t possible at my building. I’ve tried multiple times to update my delivery preferences to “front door,” but the system keeps defaulting to the mailroom—despite my efforts to prevent this.
There have also been occasional fulfillment errors—wrong sizes, wrong colors, or completely incorrect items. I’ve always chalked those up as part of the process, given the volume of orders I place, and I’ve made an effort to only report issues when absolutely necessary. Similarly, I’ve received damaged items, like leaking detergent bottles or clothing that appeared to have been sliced during packaging. I’ve done my best to be understanding and selective when flagging problems.
Almost a decade ago, a similar situation came up with my account—due to a spike in returns and a few lost packages. I spoke directly with Amazon at the time and clarified that it wasn’t misuse, just a byproduct of my freelance work and the volume of purchases and returns involved. That same pattern still holds true today.
Despite my best efforts to manage these issues responsibly, my account now appears to be limited to digital-only access. If that restriction is permanent, then I respectfully request a full refund of my Prime membership, as the service I signed up for is no longer being honored.
That said, I hope you’ll reconsider and fully reinstate my account. I’m not expecting perfection—but I do expect trust and fairness from a brand I’ve long supported. If Amazon can help enforce the correct delivery preference (front door, not mailroom) and reduce reliance on USPS for my orders, I truly believe most of these issues will resolve.
At the end of the day, I’m not someone trying to take advantage—I’m just a long-time customer who’s had some delivery bad luck and wants things to work better. I even have a birthday gift I’ve been hoping to buy for a family member, and I’d love to be able to do that through the account I’ve always used.I’m currently in conversation with Amazon recruiters about a potential opportunity with the Prime Film and TV division, so receiving this type of message today has been disheartening. While I remain hopeful, it’s difficult not to feel discouraged—especially if this decision is based on incomplete or misleading metadata rather than a full understanding of the context, that I hope I am providing you with now.
Thank you for your time and consideration.
Warm regards,
Jeanette Aguilar